Working on digital conveyancing, adoption readiness, AI proof-of-concepts, user journey mapping, training, satisfaction analysis, and product prioritisation.

• Led LLM proof-of-concepts including automated user story review and AI-assisted test case generation.
• Built AI proof-of-concept thinking for mortgage workflows and document cross-validation.
• Mapped current-state user journeys across legal, property, government, and financial-institution stakeholders.
• Analysed satisfaction and issue data to support product prioritisation.
• Trained 500+ law firm users and 120+ estate agency users, covering approximately 60% market coverage.
• Achieved 4.1 / 5 satisfaction rating from training.

Delivered requirements, UAT, release readiness, and change management across a customised trade finance platform spanning 30+ global entities.

• Translated business needs into user stories, acceptance criteria, and traceable requirements across 100+ change requests.
• Supported a customised trade finance platform spanning 30+ global entities.
• Coordinated UAT, regression testing, defect triage, Go / No-Go readiness, and release communications across 18 releases.
• Reduced production incidents by 20–30% through stronger testing and release readiness.
• Automated 20 end-to-end regression scenarios using BDD, Gherkin, Cucumber, and Selenium.
• Worked with SWIFT and XML messages across creation, validation, mapping, testing, and investigation.

Worked across workplace transformation, IT finance reporting, cloud migration, ITSM improvement, governance, and executive reporting.

• Reduced annual IT run cost by approximately SGD 1.2M through legacy decommissioning, vendor negotiation, and IT finance planning.
• Led workplace cloud migration across 200+ users and reduced infrastructure cost approximately 15x.
• Implemented SAP IP reporting by mapping current-state finance processes, designing future-state SOPs, and standardising spend tracking.
• Designed self-service portal requirements, mapping incident, request, approval, and escalation flows.
• Reduced P1–P4 incidents by 70% through improved access governance, monitoring, and ITSM controls.
• Prepared executive IT performance reports and strategic updates for senior leadership.

Designed the website, enquiry funnel, CRM workflows, payment tracking, and growth experiments for a tuition agency.

• Designed the website, enquiry funnel, CRM, and payment workflows end to end.
• Built the digital and operational backbone connecting marketing, enquiry capture, CRM follow-up, and payment tracking.
• Ran A/B tests and funnel optimisation across landing pages and ad creative.
• Used Google Analytics to assess SEO and channel performance.
• Achieved 16–20x ROAS through campaign and funnel optimisation.